Division of Ohlsen Pharmacal Company

1313 West Essex Avenue

 Saint Louis, Missouri 63122




Phone Order Numbers:  800-325-9592 (Toll Free)

314-965-6699 (Local)

Fax Order Numbers: 314-965-7629 (Local)


        Email:  info@thekeycompanyusa.com

The Key Company Terms & Policies

Delivery Disclaimer: Any and all promises or guarantees regarding shipping and delivery times are dependent on the shippers' guarantee to us.
The KEY Company is not responsible or liable for any interruptions of service resulting from weather phenomena, natural disasters, shipping strikes, civil unrest, etc.
Backorders: When a backordered item becomes available, the shipping charge is waived where applicable.
This excludes C.O.D., drop shipments and all shipments where the customer is responsible for all charges, such as, shipments outside the continental U.S.A.
Returned Items: Any and all merchandise must be authorized by the home office prior to return. We will only accept items that are unopened, undamaged, unmarked, unexpired and that are in "resale" condition.
Returned merchandise is subject to a 30% restocking fee and must have been purchased within 30 days.
Non-Returnable Merchandise: Any and all refridgerated, perishable or non-stock products, such as Lacto, enema kits and injectable products, are NOT refundable under any circumstances; no exceptions.
Disclaimer: Statements on this website have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.


Payment: All major credit cards are acceptable forms of payment, as well as checks, money orders and C.O.D. with prior authorization.

The KEY Company reserves the right to suspend or reject an order due to past due accounts. Overdue accounts are subject to a 1.5 percent monthly finance charge. Returned checks are subjecct to additional fees and finance charges.


Domestic Shipments: There is no minimum order requirement. Shipment arrival dates depend on the shipping destination. Most orders are shipped by United Parcel Service (UPS) ground service.

A $13.00 flat rate shipping charge is applied to all domestic orders shipped within the continental United States. Since UPS only ships to street addresses, the customer is responsible for all charges when shipping to P.O. Boxes through USPS.

Upgrades to second day and next day service are available for an additional charge, and cost is determined by package weight.

On orders over $250.00, there is no charge for all domestic UPS ground shipping, excluding C.O.D. and drop-ship charges.

Alaska & Hawaii Shipments: All shipments to Alaska and Hawaii are via USPS Priority Mail, unless air is requested or required.

All shipping charges are the responsibility of the customer and are to be paid in full prior to shipping.

Shipments Outside the U.S.A.: All orders ae shipped via the U.S. Postal Service using Global Express, and cost is determined by weight.

The customer is entirely responsible for all shipping charges including any and all taxes, tariff and custom fees on international shipments.


When shipping outside the U.S., it is the customer's responsibility to contact their local customs office for all shipping requirements and restrictions.

Shipping and handling charges on any or all international shipments that are returned by customs will not be credited to the customer's account.

The KEY Company is not responsible for any lost, damaged, misdelivered or stolen packages; and it is recommended that the customer obtain adequate insurance on all shipments.

C.O.D. Charges: Requested C.O.D. shipments are charged the current C.O.D. rate imposed by UPS. The current rate is $12.00 and is subject to change without notice. Please contact your local UPS office for any rate increases.

Drop Shipments: Upon request, The KEY Company will accept drop shipments to another address. The current rate for this service is $8.00, and the customer's account will be charged per drop shipment plus any additional shipping charges.

The KEY Company is not responsible for sudden climate changes in your area and recommends that customers contact their local weather stations prior to shipping.


             The Key Company Privacy Policy

Thank you for visiting THE KEY COMPANY which brings you THE KEY COMPANY technology solution. The protection of privacy is important to THE KEY COMPANY, its affiliates and subsidiaries ("Olsen Pharmacal"). To better protect privacy, The Key Company provides this notice explaining The Key Companies online information practices and the choices a User can make about the way information is collected and used at this site.

What information does The Key Company Website collect?

The primary purpose of the The Key Company Website is to provideThe Key Company customers, prospective customers, partners, stockholders, the investment community and the public ("Users") information about The Key Company and its products and services. From time to time, The Key Company may invite Users to subscribe to an email service, order products, enter contests, and vote in polls or otherwise express an opinion, among other things. The types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, telephone number, fax number, credit card information, and information about User interests in and use of various products, programs, and services. The Key Companies Website also may collect certain non-personally identifiable information when User visit many of  The Key Companies Website pages such as the type of browser a User is using (e.g., Netscape, Internet Explorer), the type of operating system a User is using, (e.g., Windows '95 or Mac OS) and the domain name of a User's Internet service provider (e.g., America Online, Earthlink).

How does The Key Company Website use the information?

The The Key Company Website may use the information User provide about a User to fulfill the User's requests for The Key Comapnies products, programs, and services, to respond to the User's inquiries about The Key Companies software products and services, and to offer the User other products, programs or services that The Key Company believes may be of interest to the User. The Key Comapny sometimes uses this information to communicate with the User, such as to notify the User when the User has won one of The Key Companies contests, to fulfill a request by a User to receive information by email, or to contact a User about The Key Companies products and services. The Key Company Website sometimes uses the non-personally identifiable information that The Key Company Website collects to improve the design and content of The key Company site and to enable us to personalize a User's Internet experience.                The Key Company Website also may use this information in the aggregate to analyze site usage. Under certain circumstances, The Key Company may disclose personally identifiable information to third parties.The Key Comapny may disclose personally identifiable information, for example, in response to legal process in response to a court order or a subpoena.The Key Company also may disclose such information in response to a law enforcement agency's request. Agents and contractors of The Key Comapny who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Policy by, for example, not using the information for any purpose other than to carry out the services they are performing for The Key Comapny. AlthoughThe Key Company takes appropriate measures to safeguard against unauthorized disclosures of information, The Key Comapny Website cannot assure User that personally identifiable information that The Key Comapny collects will never be disclosed in a manner that is inconsistent with this Privacy Policy. From time to time the The Key Company Website may disclose personally identifiable information to companies whose practices are not covered by this privacy notice that want to market products or services to a User. If the The Key Company Website shares personally identifiable information to such a third party, The Key Company will provide User with an opportunity to opt out or block such uses. The The Key Comapny Website may on occasion combine information the The Key Comapny Website receive online with outside records to enhance The Key Companies ability to market to User those products or services that may be of interest to User. If User prefers to not receive marketing information from this site, please follow the Opt-Out Procedures set forth below. Finally, The Key Company will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing Users with an opportunity to opt out of these unrelated uses.

Collection of Information by Third-Party Sites and Sponsors

The Key Company Website may contain links to other sites whose information practices may be different than The Key Companies. Visitors should consult the other sites' privacy policies because the The Key Company Website has no control over information that is submitted to, or collected by, these third parties. The Key Company Website may sometimes offer content (e.g., contests, sweepstakes, or promotions) that is sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the site activity.The Key Company has no control over these third parties' use of this information.


To enhance User experience with The Key Companies sites,The Key Company Website may employ "cookies." Cookies are text files The Key Company Website place in User computer's browser to store User preferences. Cookies, by themselves, do not tell us User e-mail address or other personally identifiable information unless User choose to provide this information to us by, for example, registering for a Key Comapny Website promotion. Once a User chooses to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie. The Key Comapny primarily uses cookies to understand site usage and to improve the content of the The Key Company Website. For example,The Key Company may use cookies to personalize a User's experience at the The Key Companies Website or save User password in password-protected areas. The Key Company Website also may use cookies to offer the User The Key Company products, promotions, or services.


The Key Company Website has security measures in place to help protect against the loss, misuse and alteration of the information under The Key Companies control. Any time the The Key Company  Website asks for a credit card number,The Key Company Website transmits that credit card number in an encrypted format. The Key Company Website use industry-standard, SSL (secure socket layer) encryption. Unfortunately, no data transmission over the Internet can be guaranteed to be secure. As a result, while The Key Company Website strives to protect User personal information,The Key Company cannot ensure or warrant the security of any information User transmit to or from The Key Companies online products or services, and Users do so at their own risk. Once The Key Company Website receives a User transmission,The Key Company will make reasonable efforts to ensure its security on The Key Companies systems.


The Key Company is a general audience site. It is not intended for, nor does The Key Comapny direct any of its content to, children under thirteen (13) years of age.

Opt-Out Procedures

The Key Comapny gives a User the following options for removing User information from The Key Companies database in order to stop receiving future communications from The KEy Company. (Please note: The Key Comapny is not responsible for removing information from third-party lists or entities with which a User has previously authorized us to share its User information.)

1. You can send email to: info@thekeycompanyusa.com
2. You can send mail to the following postal address:

The Key Comapny
PO Box 22370
St. Louis, MO 63122


The Key Company gives a User the following options for informing us of changes to information a User has previously provided:

1. Email to: info@thekeycompanyusa.com  2. Send mail to the following postal address:

The Key Company
PO Box 220370

St Louis, Mo 63122

Contacting The Key Company

If Users have any questions about this privacy statement, the practices of this site, or other matters relating to The Key Company Website, please feel free to contact: info@thekeycompanyusa.com

The Key Company

PO Box 220370

St. Louis MO 63122

Any of the policies or procedures above may be changed at any time without prior notice. Although this Privacy Policy is not a binding contract and does not create any legal rights, it does serve as an expression of The Key Companies commitment to protecting private personal information.

Copyright 2015